儿童摄影影楼如何在接单时妙招感动客户_门市接单_影楼管理_黑光网

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黑光网 首页 > 影楼管理 > 门市接单 > 儿童千赢国际娱乐影楼如何在接单时妙招感动客户

儿童千赢国际娱乐影楼如何在接单时妙招感动客户

转载自:头条号:影楼管理之道 2019-11-26
儿童摄影影楼如何在接单时妙招感动客户_门市接单_影楼管理_黑光网

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  作为一名全影儿童数码影楼门市的接待人员,首先要具有一定的亲和力,接待人员的容貌和态度以及声音,都会对顾客产生极大的影响。在儿童影楼工作的门市人员肯定是区别于婚纱影楼的二者所针对的对象有着非常巨大的区别。儿童影楼的门市人员肩负的任务除了要激发家长们的消费潜能之外,同时也要对孩子的吸引力足够大。这些也许看似无关紧要,但是当你真正操作起来的时候往往这些小的方方面面影响着门市人员的整个接单工程。

 

儿童千赢国际娱乐楼如何在接单时妙招感动客户

  除了门市人员的亲和力以外,还有一点较为重要的方面就是门市人员的洞察力,事实上,也就是我们经常提及的顾客定位问题。对于顾客的准确定位与否,直接影响着数码影楼的接单成功率。顾客的定位技巧并非一日之功,但作为门市人员最基本的定位方法要了解,要知道如何通过家长们的举止和孩子们的行为,准确定位每一位顾客的消费潜能。

 

  首先,我们从儿童影楼门市接单的询问与交流技巧开始。询问是顾客交流的开始,只有有了好的开始才能够得到好的结果。儿童影楼的门市接待人员,面对门市中来的家长,接待人员应该问到两个最普遍的问题:您的宝宝多大了,男孩还是女孩?为什么要问这样两个直白而平淡的问题呢?因为门市人员只有了解这两个问题之后,才能够更有针对性的推销每一款相册套系;只有了解顾客的需要,才能够有效的激发顾客的拍摄欲望。

 

儿童千赢国际娱乐楼如何在接单时妙招感动客户

  当接待人员问完问题后要马上拿出能够符合宝贝年龄和性别的相册来,只有这样家长们翻起来才会感觉更加亲切,看到样册上的宝贝年龄与自己的宝宝年龄相仿时,视觉的冲击力就会或多或少的影响着家长,这也就是有效的激发了顾客的购买欲望。询问之后要面对的就是谈话问题。

 

  作为儿童影楼不只是一个好的服务态度就可以满足顾客的。所以在门市人员与顾客的交流中我们不仅要注意态度,还要注意语言的使用魅力,也许门市人员在不经意的一句话就有可能失去你的顾客,所以作为一名儿童影楼的门市人员一定要注意与顾客之间亲密交流。

 

  对于儿童影楼,成长套系是每个业务的重点和利润点,在选片的时候根据客户的要求灵活的调配,如有需要还可以将每次的照片合并在一起选片,为影楼增加二次消费收入,并能够准确的统计每次服务人员的业绩,减少成长套系的管理难度和成本。

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